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Terms & Conditions

A. Overview

These Terms & Conditions (“Terms”) govern your use of DKHair.co.uk and any purchases you make from D&K Hair Enhancements Ltd. By browsing the site, creating an account or placing an order, you are agreeing to be bound by these Terms.

If you do not agree, you should not use our website or purchase our products.

B. Ordering from Us

  1. Placing an order

    • When you place an order on our website, you are making an offer to buy the products in your basket.

    • You will receive an email confirming we have received your order; this is not a confirmation that your order has been accepted.

  2. Acceptance of your order

    • A binding contract is created only when your order has been processed and marked as “Dispatched”.

    • We reserve the right to refuse or cancel any order before dispatch for reasons such as suspected fraud, inaccurate information, stock issues, or pricing errors. If payment has already been taken, we will refund it.

  3. Product descriptions and images

    • We make every effort to describe products accurately and show representative images.

    • Hair length, weight and colour descriptions are approximate and may vary slightly. Colour appearance can differ due to lighting, screen settings and device types.

  4. Packaging

    • Our packaging may change from time to time, but any change in packaging does not affect the quality of the hair.

C. Pricing, Payments & Security

  1. Prices

    • All prices shown on DKHair.co.uk are in GBP and include VAT where applicable.

    • Delivery charges are displayed at checkout and form part of the total price.

    • Prices and special offers may change without notice.

  2. Payment methods

    • We accept major credit and debit cards and other payment methods as shown at checkout (e.g. PayPal, Klarna).

    • By submitting payment details, you confirm that the card or account being used is yours and that you are authorised to use it.

  3. Fraud checks & identity verification

    • We may conduct routine security checks and, in rare cases, request additional proof of identity (such as partial card images or ID) to help prevent fraudulent transactions.

    • If you choose not to provide requested verification, we may cancel your order.

  4. Pre-authorisation

    • When you place an order, your bank or card provider may place a temporary hold on funds.

    • Payment is taken and confirmed when your order is accepted and processed.

D. Delivery & Risk

  1. Dispatch & delivery times

    • Dispatch times can vary depending on stock levels, order volume and shipping method.

    • Any delivery timeframes offered are estimates and may be affected by factors beyond our control (e.g. postal delays, customs checks, strikes, severe weather).

  2. Responsibility for delivery

    • We strongly recommend selecting a tracked or signed-for service at checkout, especially for higher-value orders.

    • Once an item has been delivered to the address provided (and, where applicable, signed for), responsibility for that parcel passes to you.

  3. Incorrect addresses

    • Please ensure your delivery details are accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

E. Customs, Duties & International Orders

  • If you order from outside the UK, your local customs authority may apply import duties, taxes or handling fees.

  • These charges are your responsibility and are not included in our product or shipping prices.

  • If you refuse delivery due to customs charges and the goods are returned to us, we will refund the order value minus any fees or charges we incur as a result.

F. Returns, Faults & After-Sales Support

  • If you believe your item is faulty, please contact us as soon as possible so we can advise on the next steps.

  • We may need you to return the product for inspection before we can confirm whether a refund or replacement is appropriate.

  • Our full Returns Policy (including any time limits and conditions) is available on DKHair.co.uk.

For after-sales queries or complaints, please contact:
📧 info@dkhair.co.uk

G. Use of Our Website & Intellectual Property

  1. Ownership of content

    • All images, videos, text, logos, graphics and other content on DKHair.co.uk are owned by D&K Hair Enhancements Ltd or licensed to us.

    • You may not copy, distribute, reproduce, modify, or use our content for commercial purposes without our prior written consent.

  2. Unauthorised use of images or videos

    • Using our images, video clips or branding to promote or sell your own products or services without permission is strictly prohibited.

    • We reserve the right to pursue fees, damages or legal action in cases of infringement. Unauthorised commercial use of our media may incur a substantial per-image or per-clip charge and recovery of any legal or debt-collection costs.

  3. Acceptable use of the site
    You must not:

    • Attempt to hack, disrupt or interfere with our website or security features

    • Upload or transmit viruses, malware or any harmful code

    • Use our website for any unlawful or fraudulent purpose

    • Harvest or misuse other users’ personal information

We may suspend or block access to the site if we believe these rules have been breached.

H. User Content, Reviews & Feedback

  • If you leave a review, comment, message, social media tag or other content related to our products or website, you grant us a non-exclusive licence to use, reproduce, edit and share that content in any medium (for example on our website, social channels or marketing materials).

  • You are responsible for ensuring your content is lawful, respectful and does not infringe anyone else’s rights.

  • We may remove or decline to display content that we consider offensive, misleading or inappropriate.

I. Third-Party Services & Links

  • Our website may contain links to third-party websites, blogs, reviews, social media or payment providers.

  • We are not responsible for the content, policies or practices of any third-party site. You access them at your own risk and should review their terms and privacy policies separately.

J. Promotions, Discounts & Referral Schemes

  • Only one discount, promotion or reward may be applied per order, unless we explicitly state otherwise.

  • Referral or “introduce a friend” schemes are intended for genuine recommendations to people at different addresses. We may cancel rewards or close accounts where we believe a scheme is being abused.

  • Discounts and offers generally have no cash value and are valid only for use on DKHair.co.uk.

K. Mobile Messaging (SMS) Terms

From time to time, we may offer an optional SMS or mobile messaging service (for example for order updates or promotional texts):

  • By opting in, you agree to receive recurring text messages to the mobile number you provide.

  • Message frequency may vary. Standard messaging and data rates from your network provider may apply.

  • You can opt out at any time by following the instructions in the message (for example, replying STOP) or by contacting us at info@dkhair.co.uk.

  • We are not responsible for delays or failures in message delivery caused by network providers or technical issues.

L. Service Availability & Website Changes

  • We aim to keep DKHair.co.uk available and functioning correctly, but we do not guarantee uninterrupted or error-free service.

  • We may update, change or withdraw parts of the website or any products offered, at any time and without prior notice.

M. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect or consequential loss, including loss of profits, revenue, data or business opportunities, arising from your use of our website or products.

  • Our total liability for any claim related to a purchase will not exceed the amount you paid for the product in question.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.

N. Indemnity

You agree to indemnify and hold harmless D&K Hair Enhancements Ltd, its directors, employees and agents from any claims, losses, damages, costs or expenses arising from:

  • Your misuse of the website

  • Your breach of these Terms

  • Your violation of any law or third-party rights

O. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be available on DKHair.co.uk. By continuing to use the website or placing further orders after changes are published, you accept the updated Terms.

P. Governing Law & Jurisdiction

These Terms are governed by the laws of United Kingdom. Any disputes arising from or related to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

Q. Contact Details

For any queries about these Terms & Conditions, your order, or our services, please contact:

D&K Hair Enhancements Ltd
📧 info@dkhair.co.uk
🌐 DKHair.co.uk